About car concept mobility GmbH
Founded in 1994 in Wetzlar, Germany, car concept mobility GmbH has been at the forefront of delivering innovative and flexible mobility solutions. Operating under the brand "carconcept," the company offers a diverse range of services, including vehicle sales, rentals, and subscriptions. Their commitment to a market-neutral (brand-independent) and customer-centric approach has enabled them to adapt smoothly to the constant changes in the mobility sector.
The Customer's Challenge
As the mobility market underwent significant transformations, car concept faced the challenge of efficiently managing a multifaceted service portfolio. The need to integrate online bookings, payment processing, and invoicing across their Rent, Sales, and Abo (subscription) services became highly significant. Ensuring operational efficiency while maintaining a high level of customer satisfaction was crucial.
Why car concept mobility GmbH Chose Us
Recognising the complexities of their expanding services, car concept sought a robust and adaptable solution. KMS's RentOffice Classic- and RentOffice Booking Platform provided the necessary tools required to optimise operational processes. The decision was based upon the need for a solution that managed the complexity of its multiple offers and, at the same time, was scalable for future growth.
Our Solution
KMS implemented the RentOffice Classic and RentOffice Booking platforms to address the operational needs of car concept. These solutions are offered:
A white-label booking platform tailored to car concept's branding.
Best-price calculation features to provide competitive offerings.
Secure online payment options to enhance customer trust and convenience.
The integration of these platforms enabled car concept to manage their rental and subscription services effectively, ensuring a uniform experience for their clients..
Results
The adoption of KMS's solutions led to significant improvements in car concept's operations:
Verbesserte Betriebseffizienz
Enhanced Operational Efficiency: Optimised processes reduce manual intervention and errors.
Verbesserte Kundenzufriedenheit:
Improved Customer Satisfaction: A user-friendly booking experience increased customer engagement and loyalty.
Scalability:
Scalability: The systems provided the flexibility to adapt to market changes and expand services as needed.
These outcomes have solidified car concept's position as a leading mobility provider in their region.
The collaboration with KMS has been instrumental in our journey towards digital transformation. Their solutions have not only optimised our operations but have also enhanced our customers' experience. We look forward to continuing this partnership as we evolve our services."
Future Plans
Building on the success of the current systems, car concept is preparing to transition to KMS's One-OS platform. This move aims to modernise their operations further, offering greater flexibility and integration across all services. The One-OS solution can empower car concept to react quickly to market changes, ensuring they remain at the forefront of the mobility sector.
